BTN Interviews: Balaji Bashyam, Chief Strategy Officer, Airlines, Travel & Transportation at TCS

As the aviation industry gathered at the Farnborough International Airshow, artificial intelligence, connected data and modern retailing were high on the agenda as airlines looked to improve both operations and the passenger experience.

In this interview with BTN, Balaji Bashyam, Chief Strategy Officer, Airlines, Travel & Transportation at Tata Consultancy Services (TCS), explores how AI could help airlines anticipate and manage disruption, deliver more personalised and connected journeys, and give frontline teams better tools to support passengers when it matters most.

He also discusses TCS’ strategic partnership with Amadeus, the industry’s shift towards Offer and Order models, and how platforms such as TCS Aviana are helping airlines bring together fragmented operational data. Looking ahead, Bashyam considers what the next five years of aviation technology could mean for airlines, employees and passengers, and how industry leaders can prepare for a more intelligent, connected travel ecosystem.